Information about The Dorothy Days - FAQ

Information about The Dorothy Days

The Dorothy Days is a modern knitwear company based in Cornwall selling hand knitted Merino wool and Shetland wool hats as well as neckwarmers and other knitwear for outdoor adventures. 

Frequently Asked Questions

What materials do you use for your knitwear?

We primarily use high-quality merino wool for our knitwear. Merino wool is 100% natural, biodegradable, and incredibly soft on the skin. It's also naturally breathable and temperature-regulating, making it perfect for year-round wear. We also use Shetland Wool which is luxury British wool. 

How do I care for my knitwear?

The wool is incredibly durable and has amazing properties meaning it only needs minimal care. Your hat gets wet? Just leave it out to dry - no special care required! 

If you do need to wash our knitwear, gently wash using cool water and leave to dry flat. Avoid wringing or rubbing the wool whilst wet. 

What sizes are available?

Our knitwear comes in a range of sizes from tiny baby to adult. Each product page includes detailed sizing information to help you find the perfect fit. If you need further assistance, please contact us. We are also always happy to discuss custom requests

Do you offer custom orders?

Yes, we do! If you have a specific request or need a custom size, please reach out to us through our contact page. We love creating bespoke pieces that meet your unique needs.

What is your return policy?

We hope you love your purchase, but if for any reason you need to return or exchange an item, we accept returns within 30 days of purchase. The item must be in its original condition and unworn. Please note, custom orders are non-returnable. Please visit our Returns & Exchanges page for more details.

How is your knitwear packaged?

We are committed to sustainability and use plastic-free packaging.Your knitwear will arrive beautifully wrapped in one of our paper bags with a charming yarn bow. We also use paper tape and outer packaging. 

Where is your knitwear made?

All of our knitwear is lovingly handcrafted in our studio in the Tamar Valley, Cornwall. We take great pride in our craftsmanship and the quality of each piece we create. We (Rachel and Jamie) make everything by hand using traditional techniques. 

Can I find your products in local stores?

Currently, our knitwear is available exclusively through our online store. However, we participate in local markets and events, which we announce on our website and social media. Follow us to stay informed about our upcoming appearances!

11. How can I contact you if I have more questions?

We’re here to help! If you have any additional questions, please don’t hesitate to contact us via our contact page or email us at thedorothydays@hotmail.co.uk We aim to respond within 24 hours.